QuadJoy Mouse FAQs

Q: What is the QuadJoy?

A: The QuadJoy is an orally operated adaptive mouse.

Q: Who can use the the QuadJoy?

A: The QuadJoy can be used by anyone; for the most part, it benefits people who experience temporary or permanent hand impairment.

Q: Is there a warranty for the QuadJoy?

A: Yes, the QuadJoy comes with a ONE YEAR WARRANTY

Q: What personal computers can be used to work the QuadJoy?

The QuadJoy will work on PCs' running Windows 95, 98, SE, ME, 2000, and XP; and will also work on Macintosh computers that are OS, 8, 9, and X.

Q: What if I need more hygienic sticks for my QuadJoy?

A: You can buy more HYGIENIC STICKS from our QUADJOY MOUSE ACCESSORIES page.

Q: Is there a need for drivers?

A: There is no need for drivers for the QuadJoy Mouse. Just plug it in, and it will work.

Q: I plug my PS/2 QuadJoy in, but it won't work?

A: If you plug you PS/2 QuadJoy in after the computer is booted up, it will not work. You must plug it in before turning your computer on.

Q: Do I need an adaptor to make the QuadJoy and another USB mouse work at the same time?

A: No two USB mice should work at the same time assuming you have two available USB ports. If you need extra USB ports, we recommend purchasing a USB hub.

Q: Can a USB QuadJoy and a PS/2 Mouse work at the same time?

A: Unfortunately a USB QuadJoy and a PS/2 mouse will not work at the same time, if both are plugged into the computer when it is booted. It sometimes works, if the PS/2 Mouse is plugged into the computer before it is booted; then, after the Operating System (Windows) has loaded completely, the USB QuadJoy can be plugged in.

Q: My PS/2 QuadJoy has two PS/2 Ports, which one do I plug into?

A: Always plug your PS/2 cable into the PS/2 port to the right of the arm mounting stud. The port on the left is for factory programming and repair of your QuadJoy mouse, and the QuadJoy mouse will not function if you plug the PS/2 Cable into this port. Note that no damage will occur if you accidentally plug the QuadJoy in using the wrong port, it simply will not function until the correct port is used when the computer is booted.

Q: My QuadJoy has a PS/2 and USB port, but only works via USB, why?

A: Your QuadJoy mouse only has a USB port, the other port is for programming and repair purposes only.

Q: What do the lights on my QuadJoy mean?

A: The lights or LED's on the QuadJoy tell the user if the QuadJoy is functioning. The green and red LED's are for Factory Programming Purposes, and should light up only when the QuadJoy is first plugged in to let the user know it is functioning correctly. The yellow LED is the zero pressure LED. The yellow light indicates that the QuadJoy is plugged in and functioning; it remains illuminated when the user is not sipping or puffing. Whenever a user sips or puffs the light turns off.

Q: No LED's light up on my QuadJoy, what should I do?

A: If no LED's light up on your QuadJoy, it needs to be serviced, please refer to the SUPPORT page for more information or to contact us.

Q: When must I send in the QuadJoy for repair, or can it be fixed in the field?

A: If the stem of the stick is broken off inside the base and does not come out, you will have to send it to us to be repaired. If any part of the base is broken off where the stick with lure fitting threads onto the base, it will need to be repaired by SEMCO. If the lure fitting on the end of the air line tubing is broken, please call us so we can send the fitting to you. If you want to work on the QuadJoy, you will have to pull back the knurled ring and turn the arm and release the ring, so that it snaps into place.

For more information contact us at 1-877-736-2663.
Monday-Friday, 9:00 a.m.-5:00 p.m. CST
or complete SEMCO's CONTACT FORM online.